Frequently Asked Questions
Everything you need to know about your cozy experience with My Bear Hugs.
How long will it take to receive my order?
Standard shipping usually takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your hug a little sooner.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.
How do I care for my My Bear Hugs apparel?
To keep your garments soft and plush, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or hanging to dry.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final step of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your doorstep.